Refund & Return Policy

1. General Principles
1.1 All digital game products offered on the Wacky Win Platform (hereinafter "the Platform") operate on a "buy-to-own" model, granting a permanent license upon purchase.
1.2 All sales are final. Once a purchase is completed and the game is added to your account library, it is considered delivered. Please ensure your device compatibility, system requirements, and personal interest before purchasing.

2. Policy Details
2.1 Non-Refundable Situations:
- The game has been successfully purchased and added to your account library.
- The game is functionally operable, but you no longer want it for personal reasons (e.g., change of interest, lack of time, system incompatibility, accidental purchase, etc.).
- Any amount of playtime after purchase, including if the game has not been launched.

2.2 Exception Handling:
Refunds or exchanges may be considered only under exceptional circumstances (e.g., if a game is completely unusable due to a verified technical fault on the Platform's side). Any resolution will be provided at our sole discretion after technical investigation.

2.3 Support Process:
If you believe your case qualifies as an exception under Section 2.2, please contact our support team via the sole official channel:
- Support Email: support@wackywin.com
- Please include in your email: Your Platform account name, order number, purchase date, and a detailed description of the issue with necessary screenshots.
- We will respond to your inquiry within 3-5 business days.

3. User Responsibility
3.1 You are responsible for reviewing the Privacy Policy and Terms of Service of this platform.
3.2 You are responsible for safeguarding your account credentials. All purchases made through your account are deemed authorized by you, and the Platform is not liable for refunds resulting from such activity.

4. Final Provisions
4.1 The Platform reserves the right to modify this policy in accordance with Hong Konglaws or operational needs. The revised policy will take effect upon publication on the Platform.
4.2 The Platform reserves the final right of interpretation of this policy.

Acknowledgment: Clicking the purchase button constitutes your acknowledgment that you have read, understood, and agreed to all terms of this Refund & Return Policy.

* Package prices are subject to change periodically based on promotions; the specific price will be determined at the time of purchase.